Responsible Gaming
Our Policy
At BingoBets, we are committed to doing everything possible to give our customers an enjoyable gaming experience. Our responsible gaming framework is designed to help our customers stay in control, make informed decisions, and access support when needed. We fully support Responsible Gambling.
Gambling Self-Assessment and Help Organisations. We encourage and support our customers to be proactive in identifying excessive gambling behaviour and seeking assistance for gambling addiction and related problems.
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the self-assessment test in order to more impartially assess and better understand your current levels of play.
If you or someone you know has a gambling problem, we advise you consider assistance from the below recognised organisations:
- Gamcare Self Assessment Test - https://www.gamcare.org.uk
- Gamblers Anonymous - Gambling Addiction Assistance and Support - http://www.gamblersanonymous.org
- Gamble Aware How to Gamble Responsibly - https://about.gambleaware.org
Identity Checks
We take stringent steps to ensure that only people of legal age use our Services, including requesting you to send us a photocopy of your identification documents, such as a driver's license or identity card, to verify the age and identity of new customers. The legal age for gaming online varies from country to country and so we advise that you do check the rules of your jurisdiction before you play.
Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.
Self-Exclusion
BingoBet’s Self-Exclusion option allows players to close their accounts for a specified time period. During this period, players will not be able to bet or play games, although players can still login to withdraw funds. As per Bingo Bet’s risk management procedures, balance will not be withdrawable if it has not been previously staked.
Self-exclusion placed on accounts will not be lifted by Bingo Bet until the exclusion period willfully selected by the user naturally elapses.
Please also note that if the available gifts reach for an expiry date during the self-exclusion period, the gift will expire and cannot be recovered after self-exclusion period ends
Also, users who have opted for self-exclusion are prohibited from creating new Sporty accounts during the self-exclusion period.
Any account found to have been created during the self-exclusion period, will be closed immediately without recourse to the user.
Activity Statements
Information relating to each of your gaming sessions on the Website can be viewed for at least 90 days. The information includes the start date and time of your gaming session, plus its duration. Further information regarding your activity in the gaming account opened on the Website can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts/stakes, winnings and losses), deposits, withdrawals and other related transactions.
Filtering Systems
Bingo Bets advises and encourages its customers to prevent minors from accessing gambling websites. Filtering solutions will aide and assist parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing gambling websites.
If you share your computer with friends or family who are under the legal age to register or bet with our site, please consider parental filtering solutions such as:
Ghana Gaming Commission https://gamingcommission.gov.gh/
Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com
Underage Gambling
We take stringent steps to ensure that only people of legal age participate and enter our website. Such checks include an identification and verification process in order to confirm both age and identity upon signing in and each time you visit our website. For each connection to our website, a message warning minors against engaging gambling shall be played. Additionally, we may ask customers to submit a copy of a photographic identification documents (a passport or a government issued identity card), in order to verify both age and identity. Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own as well as our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service / support@bingobets.africa; at any time.
PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED
Our Responsibility
BingoBets reserves the right to:
- Monitor gaming activity to identify potential signs of harmful behavior.
- Reach out to players where responsible gaming concerns are identified.
- Restrict or suspend accounts in the interest of player protection.